RETURN & EXCHANGE POLICY

No Returns Or Exchanges Will Be Accepted On The Following Items:

Used and Abused Items (Used items that are Dead on Arrival or with Defects can be returned according to the policy in the Opened Item section.
Consumables (eLiquid, Drip Tips, Coils)
Opened and/or used rechargeable 18650 batteries

Unopened Items:

Items in original unopened package may be returned within 30 days of receipt.
A 15% restocking fee may be waived if you choose to accept credit off your next order.
All cash refunds will incur a 15% restocking fee.
You are responsible for any and all shipping costs associated with your refund or exchange.
Any items shipped incorrectly will be exchanged for the correct item at no shipping cost to the customer if reported within 5 business days.

Opened Items:

Returns are only accepted for Dead on Arrival and Manufacturer Defects. These will be exchanged for an exact replacement or a refund if the item is no longer in stock..
Batteries & Powered Devices – 30 days manufacturer guarantee.
Tanks – 15 days manufacturer guarantee (does not include coils.)
Any cosmetic damage from the manufacturer must be reported within 48 hours of receipt.

Note: All DOA or Defect Items will be tested by Vape Crypto and if it is determined the item is with issue we reserve the right to refuse the refund and return all items at the Buyers expense.

 

How do I start my return?

Start your return

Returns Department

Vape Crypto Store
759 Vanessa Lane
Branchburg, NJ 08853

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